Frequently Asked Questions

Pixel Org is a leading systems integrator and digital solutions provider headquartered in Dubai, UAE. Founded in 1996, we have over 30 years of experience delivering enterprise-grade technology solutions across the UAE. With 70+ certified professionals, a nationwide UAE presence, and 3,000+ satisfied clients, we are a trusted partner for organizations across government, banking, healthcare, manufacturing, retail, and construction sectors.

Pixel Org was founded in 1996. We have been operating for over 30 years, making us one of the most established systems integrators in the UAE.

Our mission is to provide effective and innovative information management technology solutions to our customers and to help them succeed in their business goals. We strive to establish and maintain enduring partnerships through our commitment to service excellence and continuous innovation.

Our vision is to be the foremost systems integrator and a technology leader in the UAE, recognized for transforming how organizations manage information, automate processes, and achieve operational excellence through innovative digital solutions.

Pixel Org has a team of over 70 certified technology professionals including engineers, consultants, project managers, and support specialists. Our team holds certifications from leading technology vendors including Ricoh, HP, IBM, Lenovo, Kodak Alaris, and Tungsten Automation.

Pixel Org has proudly served over 3,000 organizations across the UAE. Our clients span all major industries including banking, healthcare, government, manufacturing, retail, hospitality, engineering, and construction.

Pixel Org has a nationwide presence across the UAE, located in Dubai (headquarters at Al Quoz 2), Abu Dhabi, Sharjah, Al Quoz Warehouse, and Jebel Ali. This allows us to provide localized support and quick response times throughout the country.

Here is what sets Pixel Org apart: 30+ Years of Experience as one of the longest-operating systems integrators in the UAE. 3,000+ Satisfied Clients with a proven track record across all industries. 70+ Certified Professionals with a highly skilled, vendor-certified team. Multi-Vendor Expertise - we recommend the best solution, not just one vendor. End-to-End Service from consultation to deployment to ongoing support. A nationwide UAE presence for fast, localized support. 99% Client Retention Rate. Enterprise Focus specializing in large organizations with complex requirements.

While Pixel Org specializes in enterprise and mid-market organizations, we also work with growing businesses that need professional-grade technology solutions. Our Device as a Service (DaaS) and Managed Print Services (MPS) offerings are particularly well-suited for small and medium businesses, as they provide enterprise-grade technology with predictable monthly costs and no large upfront investment. Contact us at [email protected] to discuss your specific needs.

Pixel Org primarily serves organizations across the UAE, with our main operations and offices located throughout the country. For inquiries about services in specific countries, please contact [email protected].

Pixel Org provides services across all seven emirates of the UAE through our nationwide presence. We have a strong presence in Dubai (headquarters in Al Quoz 2), Abu Dhabi, Sharjah, and serve clients in Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our distributed office network ensures fast response times and localized support throughout the country.

Pixel Org and its team hold multiple industry certifications including Ricoh Authorized Dealer, Kodak Alaris Certified Reseller, Tungsten Automation Partner (previously Kofax), Lenovo Authorized Partner, and various manufacturer-specific technical certifications. Our engineers regularly undergo training and re-certification to stay current with the latest technologies.

Pixel Org actively supports sustainability through our solutions. Our Managed Print Services reduce paper waste by up to 40% through print policies and digital alternatives. Our Document Digitization services help organizations go paperless. Our Device as a Service includes responsible end-of-life disposal and recycling of IT equipment. We help clients track and reduce their environmental footprint through detailed reporting on paper consumption, energy usage, and carbon emissions.

Pixel Org offers a comprehensive range of enterprise technology services: 1) Managed Document Services (MDS) - End-to-end document management covering input, throughput, and output processes. 2) Managed Print Services (MPS) - Print fleet management and cost recovery using Equitrac and Safecom technology. 3) Secure Print Solutions - Enterprise-grade secure printing with pull-print technology and user authentication. 4) Intelligent Document Processing (IDP) - AI-powered document capture, classification, and data extraction. 5) Device as a Service (DaaS) - Complete IT equipment lifecycle management. 6) Digital Mailroom - Automated mail digitization and routing. 7).

Managed Document Services (MDS) is our comprehensive document management solution encompassing input (creation and capture), throughput (management and distribution), and output (production and delivery) processes. MDS helps organizations reduce document-related costs by up to 30%, improve productivity, enhance security, and support sustainability goals through reduced paper usage.

Managed Print Services (MPS) is our print management and cost recovery solution. We manage your entire print fleet using industry-leading tools like Equitrac and Safecom. We optimize your print environment, reduce waste, enforce print policies, and provide detailed usage tracking and cost allocation. MPS typically reduces print costs by 20-40%.

Secure Print Solutions provides enterprise-grade secure printing with pull-print technology. Users authenticate at the printer using badge, PIN, or mobile before documents are released. Features include user authentication, print job encryption, cost tracking per user/department, follow-me printing across devices, and detailed audit trails for compliance.

Intelligent Document Processing (IDP) uses AI and machine learning for automated document capture, classification, and data extraction. It eliminates manual data entry by automatically reading invoices, contracts, and forms. IDP integrates with ERP systems and workflow platforms to streamline business processes and reduce processing time by up to 80%.

Device as a Service (DaaS) is our complete IT equipment lifecycle management solution covering hardware provisioning, software management, ongoing monitoring, break-fix support, and secure end-of-life disposal. DaaS converts capital expenses to predictable monthly operating costs and ensures your workforce always has up-to-date technology.

Digital Mailroom automates the handling of incoming physical mail by digitizing, classifying, and routing it electronically. Physical mail is scanned upon arrival, classified using intelligent recognition, and routed to the appropriate department digitally. This eliminates delays, reduces physical storage, enables remote access, and creates a complete digital audit trail.

Our Turnkey Solutions are ideal for organizations working with tight deadlines and complex requirements. We handle everything from consultation and planning to deployment and support, ensuring seamless implementation with minimal disruption. Our experienced team delivers customized solutions tailored to your specific business needs.

Yes. Pixel Org is a Tungsten Automation partner in the UAE. We supply Power PDF (previously known as Kofax Power PDF) and Power PDF Advanced licensing, deployment, training, and support - for advanced PDF editing, conversion, OCR, and secure e-signing. Contact [email protected] for pricing or a live demo.

AI automation uses artificial intelligence to complete business processes end to end. Agentic AI goes further - software agents that read documents, make decisions, and act across your systems. Pixel Org deploys AI automation for UAE enterprises using the Tungsten Automation portfolio, including TotalAgility and RPA, with use cases in finance (invoice processing), HR (onboarding), and operations.

We implement and support Tungsten ControlSuite (including Equitrac) for print management and cost recovery, Printix cloud print management, and myQ. These platforms provide secure pull-print, user authentication, quotas, reporting, and audit trails across your print fleet.

TotalAgility is Tungsten Automation's intelligent automation platform combining AI-powered document intelligence (IDP), workflow orchestration, and process automation. Pixel Org implements TotalAgility for UAE organizations to automate document-heavy processes end to end.

We deliver document and printing security through secure pull-print, device-level user authentication, encryption, access control, and audit trails - implemented on platforms like Tungsten ControlSuite (Equitrac), Printix, and myQ. Our solutions help UAE organizations meet PDPL data-protection requirements.

Pixel Org offers enterprise technology products from our global partners including: multifunction printers and copiers, production print systems, document scanners (desktop and departmental), large format printers, laptops and desktop computers, servers and storage, display and digital signage, enterprise IT solutions, and related software and accessories. Browse our full catalogue at pixel-org.com/products. We provide pre-sales consultation, installation, training, and ongoing support for all products.

Our head office is located at Warehouse #2, Al Kawakeb Property Management Compound, Opposite Dubai Driving School, Al Quoz 2, Dubai, UAE. We also have offices in Abu Dhabi (Building No. 141, Tourist Club Area), Sharjah (BM Tower, Al Nahda), Al Quoz Warehouse, and Jebel Ali Freezone.

You can reach us through multiple channels: Phone: (+9714) 454 1629. Email: [email protected]. Contact Form: Visit pixel-org.com/contact. Quote Request: Visit pixel-org.com/quote for project inquiries. Office Visit: Warehouse #2, Al Kawakeb Compound, Al Quoz 2, Dubai, UAE. Our working hours are Monday to Friday, 9:00 AM to 6:00 PM.

Our offices are open Monday to Friday, from 9:00 AM to 6:00 PM (Gulf Standard Time). We are closed on Saturdays and Sundays. For urgent matters outside business hours, you can email us at [email protected] and we will respond on the next business day.

Our main phone number is (+9714) 454 1629. Additional office numbers: Abu Dhabi (+9712) 677 9385, Sharjah (+9716) 528 5836, Al Quoz (+9714) 328 4034, Jebel Ali (+9714) 887 1745.

Our sales and general inquiries email is [email protected]. You can reach us for quotes, project discussions, partnership inquiries, and support requests.

You can request a quote by visiting pixel-org.com/quote. Fill in your details including name, email, company, country, the service you are interested in, and your budget range. Our team will review your requirements and get back to you within 1-2 business days with a tailored proposal. You can also call us at (+9714) 454 1629 or email [email protected].

Pixel Org serves organizations across six major industry verticals: 1) Banking & Financial Services - document-intensive workflows, compliance, and secure printing. 2) Healthcare & Life Sciences - patient record management, medical document digitization. 3) Manufacturing - production documentation, quality management. 4) Retail & Hospitality - multi-branch print management. 5) Government & Public Sector - secure document handling, digital transformation. 6) Engineering & Construction - large format printing, project documentation. Our 30+ years of cross-industry experience means we understand the unique requirements of each sector.

Pixel Org partners with leading global technology vendors: Ricoh, HP Inc., IBM, Tungsten Automation, Lenovo, and Kodak Alaris. These strategic alliances allow us to deliver proven, enterprise-grade solutions backed by world-class technology.

Yes. Pixel Org is a Tungsten Automation (formerly Kofax) partner in the UAE, delivering Power PDF, TotalAgility, ControlSuite, Printix, RPA, AP automation and e-invoicing compliance solutions with local licensing, implementation and support from Dubai. Learn more at pixel-org.com/partners/tungsten-automation or request UAE pricing at pixel-org.com/quote.

Pixel Org is trusted by leading organizations across the UAE including NMC Hospitals (Healthcare), Aldar Properties (Real Estate), Barclays (Banking), DAFZA - Dubai Airport Freezone Authority (Government), First Abu Dhabi Bank / FAB (Banking), Abu Dhabi Islamic Bank / ADIB (Banking), National Bank of Fujairah (Banking), and many more. We serve over 3,000 organizations with a 99% client retention rate.

We are always looking for talented professionals to join our team. Check current openings at pixel-org.com/careers. If no positions are listed, send your CV through our Contact page at pixel-org.com/contact. We keep applications on file and reach out when suitable positions become available.

Visit pixel-org.com/careers to browse openings and click Apply Now. You can also submit a general application via pixel-org.com/contact with your CV attached. We are always interested in experienced IT professionals, sales specialists, and technical engineers.

Yes, we provide comprehensive post-sale support including installation and deployment, user training and onboarding, preventive maintenance and service contracts, break-fix support with fast response times, remote and on-site technical support, consumables and parts supply, and quarterly business reviews. Our support team operates Monday to Friday, 9:00 AM to 6:00 PM.

Our process follows these steps: 1) Discovery - understand your challenges and requirements. 2) Assessment - evaluate your current environment. 3) Solution Design - propose a tailored solution with ROI projections. 4) Proposal - detailed pricing, timelines, and deliverables. 5) Implementation - certified engineers deploy the solution. 6) Training - comprehensive user training. 7) Ongoing Support - maintenance, monitoring, and optimization. Start a consultation at pixel-org.com/quote or call (+9714) 454 1629.

Our pricing varies based on the specific solution, scale, and requirements. We offer flexible models including one-time purchase, monthly subscription (as-a-service), and hybrid options. For an accurate quote, visit pixel-org.com/quote or contact sales at (+9714) 454 1629 or [email protected]. We provide free, no-obligation consultations and proposals.

Yes, through our Device as a Service (DaaS) and Managed Print Services (MPS) offerings, we provide flexible leasing and rental options. This converts large capital expenditures into predictable monthly costs. Benefits include latest technology, bundled support and maintenance, predictable budgeting, and flexibility to scale as your business needs change.

Our website sections: Home - overview of company and solutions. About Us - history, mission, vision, team info. Solutions - detailed solution descriptions. Products - product catalogue with specs and brochures. Partners - global technology partner ecosystem. Careers - job openings. Contact - office locations, phone, email, contact form. Request a Quote - submit a detailed project inquiry. You can also use the chat widget on any page to ask questions.